WebEx Partners With NTT Communications to Offer Web-Based Support Solution for Japanese Market

Friday, August 05, 2005

---

WebEx Communications, Inc. (Nasdaq: WEBX - News), the leading provider of web meeting applications, has entered into an agreement with NTT Communications Corporation (NTT Com), a wholly owned subsidiary of NTT (NYSE: NTT - News), one of the largest telecommunications companies in the world, to launch a contact center solution for small and medium size businesses (SMB) in the Japanese market. The new solution, called "Customer Connect," bundles several enterprise-level contact center functions into an affordable, flexible hosted solution.

Customer Connect combines NTT Com IP audio, automatic call distribution capabilities and the award-winning WebEx Support Center application into an easy-to-use, cost-effective contact center package. Customer Connect will enable Japanese businesses to improve customer satisfaction, increase competitive differentiation and decrease support costs by troubleshooting, diagnosing and resolving customer support issues in virtual "hands-on" WebEx Support Center sessions.

"On-demand solutions such as WebEx Support Center are breaking down traditional price and technology barriers and bringing enterprise capabilities to SMB customers," said Yukio Saito, vice president broadband services business division, NTT Com. "Our new Customer Connect solution brings together support-centric voice, automation and remote support capabilities to create a package to meet Japan's mass-market SMB needs. WebEx is the perfect partner for Customer Connect since WebEx Support Center is the only web conferencing application specifically designed for the online support process."

"The seamless integration of WebEx Support Center allows agents to easily escalate from a support call into a virtual hands-on remote support session," said Ray Villareal, vice president field operations and marketing at WebEx. "Customer Connect combines the NTT Com market-leading VoIP and call automation technology with WebEx Support Center process-centric capabilities to create a comprehensive customer contact solution for Japan's growing SMB market. NTT Com remains a market leader by constantly identifying, integrating and developing the technologies that provide its customers a strategic advantage."

Customer Connect is a turnkey contact center solution for SMBs. It features NTT Com IP Centrex for cost-effective voice conferencing, automatic call distribution to quickly route calls to appropriate agents, interactive voice response for voice activated navigation and detailed logs for advanced reporting. Customer Connect is offered as a hosted solution, so there is no hardware to purchase or software to install.

---

Source:WebEx Communications, Inc.